Legal Guarantee of Conformity

1. LEGAL WARRANTY FOR CONSUMERS

Products sold by Arredamentimastellone to consumers are covered by the legal guarantee of conformity provided for by applicable Italian law.

The legal warranty protects the consumer if the purchased product has a defect of conformity existing at the time of delivery or manifested within the period provided for by law.

2. WARRANTY DURATION

For new goods, the legal warranty lasts two years from the date of delivery of the product.

The rights provided for by the legal warranty cannot be excluded or limited by these conditions.

3. WHEN A PRODUCT MAY NOT BE COMPLIANT

A product may not be compliant when, for example:

· it does not correspond to the description provided on the site;

· it does not possess the characteristics indicated on the product page;

· it is not suitable for the use normally intended for goods of the same type;

· it presents defects that compromise its ordinary use;

· it is delivered in a version different from the one purchased.

4. AVAILABLE REMEDIES

In case of a conformity defect, the consumer may be entitled, as provided by law, to the restoration of conformity by:

· repair; or

· replacement.

If these remedies are not possible, are not carried out correctly, or are not applicable according to current regulations, the consumer may be entitled to:

· a proportional reduction in price; or

· the termination of the contract and a refund.

5. HOW TO REPORT A PROBLEM

To report a possible conformity defect, please contact us at:

Email: info@arredamentimastellone.com
Phone: +39 081 878 8767

Please indicate:

· order number;

· name used for the purchase;

· description of the problem;

· photographs of the product, where available;

· photographs of the packaging, if relevant.

Photographs can help us process the request more quickly, but they do not limit the rights recognized to the consumer by law.

6. DIFFERENCE BETWEEN RIGHT OF WITHDRAWAL AND LEGAL WARRANTY

The right of withdrawal allows the consumer to change their mind about the purchase within 14 calendar days of receiving the product, subject to the exceptions provided by law.

The legal warranty, on the other hand, concerns defective or non-compliant products and, for new goods, lasts two years from delivery.

7. SELLER DETAILS

ARREDO CASA SAS DI FRANCESCO MASTELLONE & C.
Trade name: Arredamentimastellone

VAT number: IT01317771218
REA: 350578

Corso Italia 242
80065 Sant'Agnello NA
ITALY

Email: info@arredamentimastellone.com
Phone: +39 081 878 8767